Cancellation & Refund Policy

Last Updated: 28 August 2026

Welcome to ArmyBand.ZaimaMusicals.com, an official specialized website of ZAIMA®, a brand of Al Yumna Overseas Pvt. Ltd., India.

We aim to supply quality musical instruments and related products. This policy explains the conditions applicable to order cancellations, returns, replacements, and refunds.

1. Order Cancellation

An order cancellation request should be made within 12 hours of placing the order and before the order has been dispatched.

Once an order has been dispatched, it cannot normally be cancelled.

To request cancellation, please contact us with your order or enquiry details.

2. Customized, Bulk & Special Orders

Customized, personalized, made-to-order, bulk, institutional, Army, Paramilitary, Police, government, tender, or specially manufactured products may not be eligible for cancellation or return once production or customization has started, except where the supplied product is damaged, defective, or materially different from the confirmed specifications.

Any specific purchase-order, contract, or tender terms mutually agreed in writing will apply where applicable.

3. Eligibility for Return or Replacement

A return or replacement request may be considered when:

  • The product is received damaged.
  • The product has a manufacturing defect.
  • An incorrect product has been supplied.
  • The product materially differs from the confirmed order specifications.

The buyer must contact us within 7 days of delivery.

4. Condition of Returned Products

Where a return is authorized, the product should be:

  • Unused, except as reasonably necessary to identify a defect.
  • In its original condition.
  • Returned with original packaging, accessories, and supplied components wherever possible.
  • Accompanied by relevant purchase or order details.

Products damaged due to misuse, improper handling, unauthorized alteration, normal wear and tear, or improper storage are not eligible for return or refund.

5. Evidence of Damage or Defect

For damaged, defective, or incorrect products, we may request clear photographs or videos showing:

  • The product
  • The reported damage or defect
  • Outer and inner packaging
  • Shipping label
  • Other relevant details

Buyers are advised to retain the original packaging until the issue has been reviewed.

6. Return Authorization

Please contact us before returning any product.

Products returned without prior communication or authorization may not be accepted.

Where a return is approved, appropriate return instructions will be communicated to the buyer.

7. Refunds

After an approved returned product is received and inspected, we will inform the buyer about the status of the refund.

If approved, the refund will generally be processed through the original payment method or another mutually agreed method, as appropriate.

Actual credit time may depend on the bank, payment provider, or financial institution involved.

8. Shipping & Return Costs

If a return is approved because we supplied a damaged, defective, or incorrect product, responsibility for reasonable return or replacement shipping costs will be determined according to the circumstances of the order.

For returns arising from reasons not attributable to us, where such a return is specifically accepted, shipping and related charges may be borne by the buyer.

9. International Orders

For international orders, refunds or replacements will be handled according to the nature of the issue, shipping feasibility, applicable laws, customs requirements, and mutually agreed commercial terms.

Customs duties, import taxes, clearance charges, and other destination-country charges are generally not refundable by Al Yumna Overseas Pvt. Ltd., as these charges are imposed by the relevant authorities.

10. Institutional, Government & Tender Orders

For Army, Paramilitary, Police, government departments, institutions, tenders, dealers, distributors, and other bulk orders, the terms specified in the applicable purchase order, contract, tender, quotation, or mutually agreed written terms may take precedence where applicable.

11. Contact Us

For cancellation, return, replacement, or refund assistance, please contact:

Al Yumna Overseas Pvt. Ltd.
Brand: ZAIMA®

Address:
142/143, Purwa Ahmad Nagar, Jali Kothi,
Meerut – 250002, Uttar Pradesh, India

Email:
support@alyumna.com
info@alyumna.com

Phone:
+91 70175 87761
+91 99978 84600
+91 121 435 4854